Privacy Policy

Wise Commerce (hereinafter referred to as the 'Company') processes and safely manages personal information in compliance with the Personal Information Protection Act and related laws and regulations to protect the freedom and rights of information subjects. By Article 30 of the 「Personal Information Protection Act」, the Company establishes and discloses the following personal information processing policy to guide information subjects on the procedures and standards for processing personal information and to promptly and smoothly handle grievances in this regard.


The WISE COMMERCE Privacy Policy contains the following contents.


1. purpose of processing personal information

2. Processing and retention period of personal information

3. items of personal information to be processed

4. matters concerning the processing of personal information of children under the age of 14

5. provision of personal information to third parties

6. Consignment of personal information processing

7. Matters concerning the international transfer of personal information

8. Procedures and methods for the destruction of personal information

9. Matters concerning the destruction of personal information of unused users

10. Matters concerning the rights and obligations of the information subject and legal representative and how to exercise them

11. Matters concerning measures to ensure the safety of personal information

12. Matters concerning the installation, operation, and rejection of devices that automatically collect personal information

13. Matters concerning the personal information protection officer and customer service

14. Departments that receive and process requests for access to personal information

15. Remedies for infringement of the rights and interests of the information subject

16. Changes to the Privacy Policy

1. Purpose of processing personal information

The Company processes personal information for the following purposes. The personal information processed will not be used for any purpose other than the following purposes, and if the purpose of use is changed, we will take necessary measures such as obtaining separate consent by Article 18 of the Personal Information Protection Act.

1) Membership registration and management

Personal information is processed to confirm the intention to join the membership, identify and authenticate the person by the provision of membership services, maintain and manage membership, prevent unauthorized use of services, provide various notices and notifications, and handle grievances.

2) Provision of delivery/return processing services

We process personal information to provide shipping/return processing services (store connection, carrier connection, simplified export declaration agency), providing customized services, identification, payment, and settlement, and provide personal information of exporters/importers or shippers/orderers to logistics service providers to provide services.

3) Provision of WISE COMMERCE platform add-ons

Personal information is processed and provided to the company's internal integrated management system to provide functions for WISE COMMERCE platform add-ons.

4) Utilization for marketing, advertising, and statistical purposes

We process personal information to develop new services and provide customized services, providing event and advertising information and participation opportunities, and identifying access frequency, or statistics on members' use of services.

2. Processing and retention period of personal information

The Company processes and retains personal information within the period of retention and use of personal information by laws and regulations or the period of retention and use of personal information agreed upon when collecting personal information from the information subject.

The processing and retention periods for each personal information are as follows

1) Member registration and management

Up to 1 year after the last login or last service use

2) Provision of delivery/return processing services

Until the completion of the delivery/return processing service, payment and settlement, and withdrawal from the membership.

3) Providing WISE COMMERCE platform add-ons

Until withdrawal of membership with the consent of the information subject

4) Utilization for marketing, advertising, and statistical purposes

Until withdrawal of membership with the consent of the information subject

  • - Records of transactions such as display, advertisements, contract contents, and performance by the 「Act on Consumer Protection in Electronic Commerce, etc.

    • . Records on display and advertisement: 6 months
    • . Records of contract or subscription withdrawal, payment, and supply of goods: 5 years
    • . Records of consumer complaints or dispute handling: 3 years
    • . Records on the collection/processing and use of credit information: 3 years

  • - Retention of telecommunications factual verification data by the Telecommunications Secrecy Protection Act

    • . Subscriber telecommunication date, start and end time, other party's subscriber number, usage level, and location tracking data of the originating base station: 1 year
    • . Computer communication, internet logs, and access point tracking data: 3 months

However, in the case of the following reasons, until the end of the period

  • - Until the end of the period if an investigation or investigation is in progress due to a violation of relevant laws and regulations.
  • - Until the settlement of the debt/obligation relationship if the debt/obligation relationship remains due to the use of logistics services.

3. Items of Personal Information Processed

The Company processes the following items of personal information.

1) Member registration and management

- Required items: ID, password, name, phone number, email address, company name, company address, phone number

2) Provision of delivery/return processing services

- Required items: Name, company name, email address, phone number, address (pickup or delivery address), credit card information (for members who use paid services) of service requestor and shipper or recipient

3) Provision of WISE COMMERCE platform add-ons

- Required items: ID, password, name, email address

4) Utilization for marketing, advertising, and statistical purposes

- Optional items: name, email address, phone number, company name, address, inquiry contents

5) In the process of using the service, the following personal information items may be automatically generated and collected.

- Required items: Operating system information (system name and version), browser name and version, device identifier, visit history, service use history, fraudulent use history, and access IP information,

4. Matters concerning the processing of personal information of children under the age of 14

The Company does not provide services to children under the age of 14.

5. Provision of Personal Information to Third Parties

The Company processes the personal information of the information subject only within the scope specified in the purpose of processing the personal information, and provides the personal information to a third party only in cases falling under Articles 17 and 18 of the Personal Information Protection Act, such as the consent of the information subject or special provisions of the law, and otherwise does not provide the personal information of the information subject to a third party.

To provide smooth service, the Company shall obtain the consent of the information subject in the following cases and provide it only to the minimum extent necessary.

The Company may provide personal information to related organizations without the consent of the information subject in the event of an emergency such as a disaster, infectious disease, an event or accident that poses an imminent risk to life or body, or an imminent loss of property.

1) United Parcel Service of America, Inc.

  • - Person to whom personal information is provided: UPS
  • - Purpose of use of personal information by the recipient: To fulfill delivery/return processing services
  • - Items of personal information to be provided: Name, company name, email address, phone number, address (pickup or delivery address) of service requestor and shipper or recipient
  • - Period of retention and use of personal information by the recipient: 6 months from the date of service provision

2) Wise Commerce overseas corporations

  • - Recipients of personal information Wise Commerce overseas corporations
  • - Purpose of use of personal information by the recipient: To process delivery/returns and fulfill delivery agency services
  • - Items of personal information to be provided: Name, company name, email address, phone number, address (pickup or delivery address) of service requestor and shipper or recipient
  • - Period of retention and use of personal information by the person to whom the personal information is provided: Until withdrawal of membership, or as stipulated by law

3) Paymentwall

  • - Recipients of personal information: Paymentwall Inc
  • - Purpose of use of personal information by the recipient: Payment processing
  • - Items of personal information to be provided: Information related to service requestor payments
  • - Period of retention and use of personal information by the person to whom the personal information is provided: As stipulated by law

6. Consignment of personal information processing

The Company entrusts the processing of personal information to the following companies for smooth personal information processing.

1) AWS

  • - Consignee: AWS Korea Data Center
  • - Contents of consignment: Database storage for system operation
  • - Retention and utilization period: Until membership withdrawal

2) Google

  • - Consignee: Google Korea
  • - Contents of consignment: Analyzing customer visit records through Google Analytics (GA, Google Analytics)
  • - Retention and use period: Until withdrawal of membership

3) Channel Corporation

  • - Consignee: Channel Corporation
  • - Contents of consignment: Storage of personal information for operation and management of customer consultation system
  • - Retention and use period: Until the customer requests deletion

4) SendGrid

  • - Consignee: SendGrid
  • - Contents of consignment: Storage of personal information for mailing
  • - Retention and utilization period: Until the customer requests deletion

By Article 26 of the Personal Information Protection Act, when entering into a consignment agreement, the Company specifies in documents such as contracts the prohibition of processing personal information other than to perform consignment work, technical and administrative protection measures, restrictions on re-consignment, management, and supervision of the consignee, and responsibilities such as compensation for damages, and supervises the consignee's safe handling of personal information.

If the contents of the consignment work or the consignee change, we will disclose it through this privacy policy without delay.

7. Transfer of Personal Information Overseas

The Company transfers the personal information of the information subject overseas as follows.

1) Storage of personal information

  • - Person who keeps personal information: Google
  • - Contents of business to be kept: Analyzing customer visit records through Google Analytics (GA․Google Analytics)
  • - Items of personal information kept: Name, email, contact information, position, company name
  • - Period of retention and use of personal information: 2 years after consent to the collection and use of personal information
  • - Transfer method: Transmission via network

2) Storage of personal information

  • - Person who keeps personal information: SendGrid
  • - Contents of the business to be kept: Storing personal information for mailing
  • - Items of personal information kept: Name, email
  • - Period of retention and use of personal information: Until the customer requests deletion
  • - Transfer method: Transfer via network

8. Procedures and methods for destroying personal information

The Company shall destroy personal information without delay when it becomes unnecessary, such as the expiration of the personal information retention period or the achievement of the purpose of processing.

If the personal information retention period agreed to by the information subject has elapsed or the purpose of processing has been achieved, but the personal information must continue to be preserved by other laws and regulations, the personal information shall be transferred to a separate database (DB) or preserved in a different storage location.

The procedures and methods for destroying personal information are as follows.

1) Procedure for destruction

The Company selects the personal information for which the reason for destruction has occurred and destroys the personal information with the approval of the personal information protection officer of Wise Commerce Service.

2) Method of Destruction

The Company destroys personal information recorded and stored in the form of electronic files so that the records cannot be reproduced, and destroys personal information recorded and stored in paper documents by shredding or incinerating them.

9. Measures for the destruction of personal information of non-users

The Company stores and manages the information of users who have not used the service for one year separately from the personal information of other users until the retention period prescribed by the law has elapsed.

If you do not want to store and manage your personal information separately, please log in to the service before the expiration of the period.

10. Matters concerning the rights and obligations of the information subject and legal representative and how to exercise them

The information subject may exercise rights such as viewing, correcting, deleting, processing, and requesting suspension of personal information at any time against the Company.

The exercise of rights may be made in writing, telephone, e-mail, internet, etc. by Article 41 of the Enforcement Decree of the Personal Information Protection Act against the Company, and the Company will take action without delay.

The exercise of the right may be made through an agent such as the legal representative of the information subject or a delegated person. In this case, you must submit a power of attorney in the form of Appendix No. 11 to the Enforcement Rules of the Personal Information Protection Act.

Requests for access to personal information and suspension of processing may limit the rights of the information subject under Article 35 (5) and Article 37 (2) of the Personal Information Protection Act.

A request for correction or deletion of personal information cannot be made if the personal information is specified as the subject of collection under other laws.

The Company shall verify that the person making the request, such as a request for access by the rights of the information subject, a request for correction or deletion, or a request for suspension of processing, is the person or a legitimate representative.

11. Measures to ensure the safety of personal information

The Company takes the following measures to ensure the safety of personal information.

1) Administrative measures

Establishment and implementation of an internal management plan, operation of a dedicated organization, and regular employee training.

2) Technical measures

Management of access rights to personal information processing systems, installation of access control systems, encryption of personal information, installation and update of security programs

3) Physical measures

Access control of computer rooms, data storage rooms, etc.

12. Installation and operation of devices that automatically collect personal information and rejection thereof

1) The Company uses cookies to provide members with login convenience and to store and retrieve usage information for statistical analysis of service use.

2) Cookies are small amounts of information that the server used to operate the website sends to the user's computer browser and are also stored on the hard disk of the user's PC.

  • - Purpose of use of cookies: Storing IDs for member's login convenience and analyzing service usage statistics.
  • - Installation, operation, and rejection of cookies: To reject the setting of cookies, you can select the option of your web browser to allow all cookies, confirm each time a cookie is saved, or refuse to save all cookies.
    Example (Chrome)
    Tools > Settings > Privacy & Security > Cookies and other site data at the top of your web browser.
    Example (Microsoft Edge)
    Tools at the top of your web browser > Settings > Cookies and site permissions
  • - If you refuse to save cookies, you may experience difficulties in using customized services.

13. Privacy Officer and Customer Service

Wise Commerce designates the personal information protection officer and service department as follows to be responsible for the overall processing of personal information and to handle complaints and damage relief of information subjects related to the processing of personal information.

1) Personal Information Protection Officer

  • - Name: Won Sik Jung
  • - Position: CTO
  • - Contact: 070-4800-1825, hello@wisecommerce.io

2) Department in charge of service

  • - Department Name: WISE COMMERCE Business Team
  • - Department Head: Park, Seolhee
  • - Contact: 070-4800-1825, sally@wisecommerce.io

The information subject may contact the personal information protection officer and the department in charge for all personal information protection-related inquiries, complaints, and damage relief that occurred while using the Company's services. The Company will respond to and process inquiries from the information subject without delay.

14. Departments that receive and process requests for access to personal information

The information subject may request access to personal information under Article 35 of the Personal Information Protection Act to the following departments.

The Company will endeavor to promptly process the information subject's request for access to personal information.

Department for receiving and processing requests for access to personal information

  • - Department Name: WISE COMMERCE Business Team
  • - Person in charge: WISE COMMERCE Customer Center
  • - Contact information: hello@wisecommerce.io

15. Remedies for infringement of the rights and interests of the information subject

1) The information subject may apply for dispute resolution or consultation with the Personal Information Dispute Mediation Committee or the Personal Information Infringement Reporting Center of the Korea Internet and Security Agency to receive relief due to personal information infringement. In addition, please contact the following organizations for reporting and counseling on other personal information infringement.

  • - Personal Information Dispute Mediation Committee: (without area code) 1833-6972 (www.kopico.go.kr)
  • - Personal Information Infringement Reporting Center: (without area code) 118 (privacy.kisa.or.kr)
  • - Supreme Public Prosecutors' Office: 1301 (without area code) (www.spo.go.kr)
  • - National Police Agency: 182 (without area code) (ecrm.cyber.go.kr)

2) Under the provisions of Article 35 (Access to Personal Information), Article 36 (Correction and Deletion of Personal Information), and Article 37 (Suspension of Processing of Personal Information) of the Personal Information Protection Act, a person whose rights or interests have been infringed by a disposition or omission made by the head of a public institution may file an administrative appeal as provided in the Administrative Appeals Act.

‣ Central Administrative Appeals Board: (without area code) 110 (www.simpan.go.kr)

16. Changes to the Privacy Policy

1) This Privacy Policy is applied from March 1, 2023.